Get Answers to Frequently Asked Questions Here
Who Pays For Your Home Care?
Regardless of your payment method, Rockaway Manor Home Care will work with you and your family to develop a plan that meets your needs and allows you to continue living in your home.
Rockaway Manor Home Care receives reimbursement for home care services from a variety of sources. Some patients pay privately while other patients may have some services covered by the federal Medicare program and/or the NYS Medicaid program. Long term care insurance may also provide coverage for services as well as private health insurance including managed long term care insurance.
Our intake staff is available to determine coverage and to help you through every step of the process including the completion and submission of all required paperwork.
What is Home Care?
The scope of home care is very broad and it encompasses much more than care for the elderly. The term “home health care” is often used to refer to skilled clinical treatments such as the services of a registered nurse or physical therapist. In fact, the term “home care” is a more apt description of the range of both medical and supportive services designed to bolster the post-acute, chronically ill, disabled and elderly populations that home care providers serve.
For many people, home care is homemaking, personal care or nutrition and hygiene and adaptive devices to prevent slips and falls. Receiving this type of assistance in the home is as important to the daily living activities of these people as sophisticated health technologies delivered at home.
Who Needs Home Care?
A wide variety of people of any age benefit from and receive care at home. This includes those discharged from hospitals who frequently need short-term care as they recover at home. Among the older population, most prefer to remain at home as long as they can and receiving assistance with daily living activities allows them to do so for far longer than would be possible if they had no help. Younger adults who are disabled can choose care at home and generally prefer to receive care in this manner. Today’s medical and technolology advances allow chronically ill children to benefit from sophisticated medical treatment in their homes.
What If My Caregiver Cannot Make It To Work?
All caregivers are required to call into the office in the event of an emergency which prevents them from getting to work or if they are going to arrive to work late.
The automated Call-In system will identify the employee, as well as the patient to whom they were to provide services, and the case coordinator will assign a qualified replacement.
What If I Am Unhappy With My Caregiver?
You may discuss your concerns with a supervisor and, if necessary another qualified aide will be assigned. Because this is a delicate situation, there may be a short delay before the new aide is available to you.
What Languages Do The Caregivers Speak?
We currently have staff that speaks the following languages: English, Spanish, French Creole, Chinese, and Russian.
What Sets Rockaway Manor Home Care Apart From Other Agencies?
The dedicated and devoted staff at RMHC are not just “hired” to do a job, but are hired because of their conviction to provide quality, compassionate care to those they serve.