Rockaway Home Care NV (d/b/a Rockaway Home Care Nevada)
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
I. Uses & Disclosures
We may use and/or disclose your information for the following purposes:
Treatment:
We may use your information to provide patient care and other health-related services. For example, we may automatically enroll you with our telemedicine provider partners and share the information you provide (either directly or through your caregiver) so those providers can deliver services.
Operations:
We may use your information to operate our agency, improve your care, and contact you when necessary. For example, we use health information to manage treatment, services, and internal operations.
Payment:
We may use and disclose your information to bill and receive payment from health plans and other entities. This includes sharing visit data, time in/out, location, photographs, signatures, and caregiver hours worked to properly bill insurance and process payroll.
We only share personal information with third parties as required by law, contract, or as described in this Notice. Service providers act on our behalf, do not independently use the information, and are required to protect it.
Only aggregated, anonymized data may be shared with external providers to improve our Application and services.
We may disclose information for public health and safety purposes when required by law, including:
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing serious threats to health or safety
Conducting research
Complying with laws and regulations
Workers’ compensation, law enforcement, and government requests
Legal actions or court orders
For more information, see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers
II. Additional Uses of Information
We may use information we collect to:
Contact you with important notices, updates, and required communications
Improve access to your information and user experience
Provide, improve, test, and monitor our Application
Analyze usage metrics and system performance
Diagnose or resolve technical issues
III. Biometric Information
We may collect biometric information to identify caregivers and patients and verify time entries within our Application.
Biometric information is not disclosed unless:
You provide consent
The disclosure completes a financial transaction you authorize
Required by state or federal law
Required by a valid court order, warrant, or subpoena
Biometric data is retained for up to 10 years, after which it is permanently destroyed. We store, transmit, and protect biometric data using safeguards equal to or greater than those used for other confidential information.
IV. Business Transfers
If Rockaway Home Care NV is involved in a merger, acquisition, bankruptcy, dissolution, or asset sale, your information may be transferred as part of that transaction. Any successor organization must honor this Notice.
V. SMS Terms Notification
Rockaway Home Care Nevada SMS notifications provide visit reminders, clock-in/clock-out alerts, document requirements, seminar notices, and other service-related communications.
You may cancel SMS messages at any time by texting STOP. You will receive confirmation of your opt-out. To re-enroll, sign up again as you did originally.
For assistance, reply HELP or contact info@rockawayhcnv.com.
Message and data rates may apply. Message frequency may vary. Carriers are not responsible for delayed or undelivered messages.
No mobile information will be shared with third parties for marketing or promotional purposes. Text message opt-in data and consent will not be shared.
VI. Your Choices
Sharing with Family and Friends
You may choose whether we share information with family members, friends, or others involved in your care, including disaster relief situations.
If you are unable to express your preference, we may share information if it is in your best interest or to prevent serious harm.
Marketing
We do not share your information for marketing purposes without your written authorization.
Fundraising
We may contact you for fundraising, and you may opt out at any time.
VII. Your Rights
You have the right to:
Request copies of your medical records (paper or electronic)
Request corrections or amendments
Request confidential communications
Designate a personal representative
Request limits on certain uses or disclosures
Request an accounting of disclosures (past 6 years)
Receive a paper copy of this Notice
Requests may be made by contacting info@rockawayhcnv.com. Reasonable fees may apply where permitted by law.
VIII. Changes to This Notice
We may update this Notice at any time. Changes are effective upon posting on our website.
Effective Date: October 1, 2024
IX. Complaints
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you.
X. Contact Information
For questions about this Notice or our privacy practices, please contact:
Rockaway Home Care NV (d/b/a Rockaway Home Care Nevada)
1810 E Sahara Ave, Suite 319
Las Vegas, NV 89104
Phone: 702-779-0719
Email: info@rockawayhcnv.com
