Request account deletion
Last updated: September 22, 2026
If you use the VisitRail app as a Rockaway Home Care caregiver or staff member, you can request deletion of your app account and the data associated with it. Rockaway Home Care processes these requests in line with our policies and applicable law.
What is deleted
When your request is approved, we delete your VisitRail app account, including your app login credentials, device registrations, in-app notifications, and the mobile-specific records tied to that account.
What we are required to keep
Some records are not deleted with your app account, because New York State and Medicaid rules require us to keep them. These include visit and Electronic Visit Verification (EVV) records, timesheets and payroll records, and care documentation for the clients you served. We keep these only for the period the law requires, and then dispose of them securely.
If you also have a VisitRail web portal login (for example as an administrator, nurse or scheduler), say so in your request. Portal accounts are separate, and our office will handle them along with your request.
How to request deletion
By email: send us a deletion request that includes the email address or phone number you use to sign in to the app. We will confirm it is you before deleting anything.
Or contact info@rockawayhc.com. We typically respond within a few business days to confirm your identity and complete the deletion.
Related policies
See our Privacy Policy.
