Messaging Terms and Conditions
Messaging Privacy Policy and Notice of Privacy Practices
Effective date: November 12, 2026
These terms apply to the Rockaway Home Care NY Notifications text and RCS messaging program operated by Foundation For The Elderly, doing business as Rockaway Home Care (“we,” “us”). By opting in, you agree to these terms and to our Messaging Privacy Policy at https://rockawayhc.com/ny/privacy-policy/#privacy.
Rockaway Home Care NY Notifications sends messages related to your inquiry, enrollment, application, or employment, such as updates, notices about open cases and available assignments, intake and HR messages, and reminders, to people who opt in. RCS (Rich Communication Services) messages appear under our verified business name. If your phone does not support RCS, we send the same message by SMS or MMS.
You opt in by checking the text message consent box on one of our online forms, by signing our text message consent form when you start working with us, or by agreeing to receive text messages when you sign up with us. Consent to receive messages is not a condition of any purchase, service, or employment.
Message frequency varies. Because we send several kinds of messages, you may receive several messages per week, and more during active intake or hiring periods.
Message and data rates may apply. Contact your wireless provider with questions about your plan.
Reply STOP at any time to cancel. We will send one message confirming that you have unsubscribed, and you will receive no further messages from this program. To rejoin, opt in again as you did the first time.
Reply HELP for help, or contact us at info@rockawayhcny.com or 516-239-8693.
Carriers are not liable for delayed or undelivered messages.
RCS requires a compatible device, a data or Wi-Fi connection, and carrier support. Delivery is not guaranteed.
Our messages are notifications and reminders. Do not reply with sensitive health information. Call 516-239-8693 for anything that needs a secure conversation.
Your information is handled as described in our Messaging Privacy Policy: https://rockawayhc.com/ny/privacy-policy/#privacy. We do not share text messaging opt-in data or consent with third parties.
We may update these terms. The current version is always posted at https://rockawayhc.com/ny/privacy-policy/#terms, and continued use of the program after a change means you accept it.
Foundation For The Elderly, doing business as Rockaway Home Care
260 Doughty Boulevard, Inwood, NY 11096
info@rockawayhcny.com | 516-239-8693
Effective date: November 12, 2026
This policy explains how Foundation For The Elderly, doing business as Rockaway Home Care (“we,” “us”), handles information related to our Rockaway Home Care NY Notifications text and RCS messaging program. It supplements our Notice of Privacy Practices, which appears below on this page and describes how we handle health information. If the two ever differ on health information, the Notice of Privacy Practices controls.
We use this information only to send you messages related to your inquiry, enrollment, application, or employment, such as updates, notices about open cases and available assignments, intake and HR messages, and reminders, to respond to your replies and requests, to keep records of your consent, and to meet legal and carrier requirements.
We do not sell, rent, or share your mobile phone number or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. All of the categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share information only with the service providers that deliver our messages (our messaging platform and wireless carriers), and only as needed to deliver them. These providers act on our behalf and may not use your information for their own purposes. We may also disclose information when required by law.
Our messages are for notifications and reminders. We do not ask you to send sensitive health information by text, and we ask that you not do so. Text and RCS are not secure channels, so we keep message content limited to what is needed.
Reply STOP at any time to stop receiving messages. Reply HELP for help. You can also contact us at the address below to update your number or withdraw consent. Opting out of messages does not affect the services you receive from us.
We keep consent and message records for as long as needed to show that you consented and to meet legal and carrier requirements, and then delete them.
We use reasonable safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may update this policy. The current version is always posted at https://rockawayhc.com/ny/privacy-policy/#privacy.
Foundation For The Elderly, doing business as Rockaway Home Care
260 Doughty Boulevard, Inwood, NY 11096
info@rockawayhcny.com | 516-239-8693
Terms and Conditions for this program: https://rockawayhc.com/ny/privacy-policy/#terms
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
We may use and/or disclose your information for the following purposes:
Treatment: We may use your information to provide you patient care and/or other health-related services. For example, we automatically enroll you with our telemedicine provider partners, and we share the information that you provide (either directly or through your caregiver) to us with the telemedicine provider so that they may provide this service.
Operations: We may use your information to run our practice, improve your care, and/or contact you, when necessary. For example, we use health information about you to manage your treatment and services.
Payment: We use your information to bill and receive payment from health plans and other entities. For example, we use information about you to bill your health insurance plan so it will pay for your services.
We only share your personal information with third parties as required by law or contract, or as otherwise described in this notice. For example, we are required to share certain information with patient health plans in order to provide our service (information about your visits with patients; location, time in and out, photographs and signatures). We must also share information regarding caregiver hours worked in order to properly bill patient insurance plans and arrange for caregiver payroll.
Only aggregated, anonymized data is periodically transmitted to external service providers to help us improve the Application and our service. Our service providers work on our behalf, do not have independent use of the information we disclose to them, and have agreed to comply with this notice.
We are allowed and, in some instances, required by law to share your information for public health and safety issues. However, certain legal requirements must be met, including our good faith belief that the law requires the disclosure, prior to disclosing your information for these purposes. This may include instances where we are required to respond to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. For additional information, please see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html. These situations include:
We may also use the information that we receive to:
Regarding biometric information: We use this information to identify caregivers and patients and verify your time entries when using the Application. We do not disclose this information unless you consent to such disclosure; the disclosure completes a financial transaction requested or authorized by you or your legally authorized representative; the disclosure is required by state or federal law or municipal ordinance; or the disclosure is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction.
We only retain this information for a period of up to 10 years. After this time, Foundation For The Elderly DBA Rockaway Home Care will permanently destroy such data. Foundation For The Elderly DBA Rockaway Home Care will store, transmit, and protect biometric data using a reasonable standard of care, in a manner that is the same as or more protective than the manner in which it stores, transmits, and protects other confidential and sensitive information.
If we sell or otherwise transfer part or the whole of Foundation For The Elderly DBA Rockaway Home Care or our assets to another organization (for example, in a merger, acquisition, bankruptcy, dissolution, or liquidation), your information such as name and email address and any other information collected through the Application may be among the items sold or transferred. The buyer or transferee will have to honor the commitments we have made in this notice.
You have some choices in the way that we use and share information as we provide updates on your treatment or care to your family and friends; market our services; and/or participate in fundraising efforts.
Sharing with family and friends: For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, please provide us with your instructions. In these cases, you have both the right and choice to tell us to:
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
Marketing: We never share your information for marketing purposes unless you give us written permission.
Fundraising: We may contact you for fundraising efforts, but you can tell us not to contact you again.
Text and RCS messaging: See the Messaging Privacy Policy above on this page and our Messaging Terms and Conditions at https://rockawayhc.com/ny/privacy-policy/#terms.
You have the right to request and receive a copy of your paper or electronic health record and the information we have about you. To make such a request, please contact info@rockawayhcny.com. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
You have the right to correct or amend your paper or electronic medical record. To make such a request, please contact info@rockawayhcny.com. At times we may deny your request to correct or amend, but we will tell you why in writing within 60 days of your request.
You have the right to request confidential communications. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and we will comply with all reasonable requests. To make such a request, please contact info@rockawayhcny.com.
You have the right to choose someone to act on your behalf. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
You have the right to request that we limit the information we share. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information. To make such a request, please contact info@rockawayhcny.com.
You have the right to request an accounting of those with whom we have shared your information. You can ask for an accounting (listing) of the times we have shared your health information within the 6 years prior to the date of your request, including with whom we shared your information and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. To make such a request, please contact info@rockawayhcny.com.
You have the right to receive a copy of this notice. You can ask for a paper copy at any time, even if you have agreed to receive it electronically. We will provide you with a paper copy promptly.
You have the right to file a complaint using the resources listed below if you believe your privacy rights have been violated.
We are required by law to maintain the privacy and security of your protected health information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice and provide you with a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. For more information on our responsibilities, please see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Your information collected through the Application may be stored and processed in the United States or any other country in which Foundation For The Elderly DBA Rockaway Home Care or its service providers maintain facilities. We or our service providers may transfer information that we collect about you, including personal information, to other countries or jurisdictions around the world. By registering for and using the Application, you consent to the transfer of information to any country in which we or our service providers maintain facilities and to the use and disclosure of information about you as described in this notice.
We use commercially reasonable safeguards to help keep the information collected through the Application secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, we cannot ensure the security of any information you transmit to us or guarantee that information on the service may not be accessed, disclosed, altered, or destroyed.
We will retain user-provided data for as long as you use the Application. Following termination or deactivation of your account, we keep it for up to 10 years for backup, archival, and/or audit purposes.
From time to time, it may be necessary for us to modify or update this notice (for example, to reflect updates to the Application or where required by law). At these times we will notify you before we make these changes and give you the opportunity to review the revised notice before continuing to use our services. Your continued use of the Application or our services after any modification constitutes your acceptance of the modification.
If you believe your privacy rights have been violated, you may file a complaint with Foundation For The Elderly DBA Rockaway Home Care directly by contacting us at 516-239-8693. You may also report a complaint anonymously at www.rockawayhc.com/contact.
You may also file a complaint with the Department of Health and Human Services (HHS) Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or online at www.hhs.gov/ocr/privacy/hipaa/complaints/.
Foundation For The Elderly DBA Rockaway Home Care will not retaliate against you for filing a complaint.
For additional information about this notice or our privacy policies and procedures, please contact us at info@rockawayhcny.com or 516-239-8693.
This Notice of Privacy Practices is effective as of November 12, 2026. The current version is posted at https://rockawayhc.com/ny/privacy-policy/#privacy.
