Are You in Need of Home Health Care Services?

Policy Review

In our continuous effort to improve our operational efficiency and ensure that all employees are well-informed, we will be conducting a comprehensive policy review. Your participation in this review is crucial for maintaining our high standards and fostering a cohesive, informed, and compliant workforce.

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Frequently Asked Questions

1. Who's eligible to be a P.A?

Any family or friend besides: Spouse, Legal Proxy, Parent (if the patient is under 18 or over 18 depends on them financially).

2. How do I clock in and out?
  • HHA Exchange app
  • Patient's Phone
3. When are paper timesheets accepted?

Paper timesheets are NOT accepted. If a timesheet is required you must submit a mobile timesheet (link will be provided upon hire).

Timesheet correction can be done on the HHA Exchange app if a timesheet is required.

4. Can I work with a different agency at the same time?

Yes, as long as there's a 30 minutes window between schedules. No shift should overlap at all as that can be considered Medicaid Fraud.

5. Can I work with multiple patients in the same agency?

Yes, it can't exceed 40 hours unless approved by the agency.

6. When should I start working?

You will receive a call from the coordinator once the agency has received the patient authorization to start services to let you know when you can start working.

7. What should be reported to the agency?
  • Change of schedule
  • Change of address for you or the patient
  • Change of phone number
  • Change in patient's condition (Hospitalization, vacation, patient not at home)
8. How does scheduling work?

Once the agency receives the authorization for services, your coordinator will call you and the patient to go over the schedule. Each patient is authorized for a certain amount of hours per day; to avoid any payment issues you must report to your coordinator if any changes on the schedule need to be made. Once the coordinator gets the approval, the calendar would be updated.

9. What happens if I can't continue to work with a patient?

You must make the agency aware of your last day of service.

10. When should I not work for my patient?
  • When Patient is hospitalized
  • When Patient is not home (without prior authorization)
11. What is an I-9 verification and why is it a requirement?

I-9 verification, also known as Employment Eligibility Verification, is a federal form that verifies the identity and employment authorization of people hired to work in the US. This verification is required by law for those employees completing a virtual application to confirm and verify the employees' identity.

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