Any family or friend besides: Spouse, Legal Proxy, Parent (if the patient is under 18 or over 18 depends on them financially).

• HHA Exchange app
• Patient's Phone

Paper timesheets are NOT accepted. If a timesheet is required you must submit a mobile timesheet (link will be provided upon hire).

Timesheet correction can be done on the HHA Exchange app if a timesheet is required.

Yes, as long as there's a 30 minutes window between schedules. No shift should overlap at all as that can be considered Medicaid Fraud.

Yes, it can't exceed 40 hours unless approved by the agency.

You will receive a call from the coordinator once the agency has received the patient authorization to start services to let you know when you can start working.

• Change of schedule
• Change of address for you or the patient
• Change of phone number
• Change in patient's condition (Hospitalization, vacation, patient not at home)

Once the agency receives the authorization for services, your coordinator will call you and the patient to go over the schedule. Each patient is authorized for a certain amount of hours per day; to avoid any payment issues you must report to your coordinator if any changes on the schedule need to be made. Once the coordinator gets the approval, the calendar would be updated.

You must make the agency aware of your last day of service.

• When Patient is hospitalized
• When Patient is not home (without prior authorization)

I-9 verification, also known as Employment Eligibility Verification, is a federal form that verifies the identity and employment authorization of people hired to work in the US. This verification is required by law for those employees completing a virtual application to confirm and verify the employees' identity.